Random Acts of Reality - Latest Comments in PTCL broadband internet DSL service

Re: PTCL broadband internet DSL service

Shoqui Hanif — Wed, 12 Oct 2011 11:41:29 -0000

Dear Sir

I have sent so many requests to the ptcl officials officers through help
line 1218/1236, along with snaps taken speed of DSL which is to be
requested for 4mb, from 1MB, but still it is running as 1mb,, hence I
have paid the bill of 4mb.. It is therefore requested my connection may
kindly be upgraded from 1mb to 4mb with immediate effects, Now I am
tired to sent such request day by day. while pay the Bill of 4Mb and
avail 1MB which is unlawful.

My broadband is installed on this ptcl No. 0726530148

Re: PTCL broadband internet DSL service

Shoqui Hanif — Wed, 12 Oct 2011 11:41:08 -0000

Dear Sir

My broadband is installed on this ptcl No. 0726530148

Re: PTCL broadband internet DSL service

irfanabid — Sun, 09 Oct 2011 10:48:06 -0000

your internet is working at least for 5 minutes mine is disconnecting about every 1 minute i tried to complaint but they said it will take 24 hours but now it's been 2 days and nothing changed.......And they are even charging 1000 rupees extra for more then 50 gb downloading......
Moral:Ptcl sucks......:p

Re: PTCL broadband internet DSL service

Hhuusseey — Sat, 24 Sep 2011 13:36:51 -0000

hahaahha maaz bhai sahe kaha raha hoo

Re: PTCL broadband internet DSL service

Farhan Butt — Sat, 25 Jun 2011 04:03:02 -0000

Sir,

My PTCL Brodband DSL not provide me service according to our package. We are paying for 4MB but receive speed like Dial Up Connection. We are really very very disturb from this problem because in office have almost 20 employer so all persons disturb i already change many time Phone like and convert DSL on other and new numbers but never receive exact speed. I already complaint many time on PTCL Islamabad but no one do work for us. Please Please try to solve our Problem

Re: PTCL broadband internet DSL service

Tufailmureed — Fri, 17 Jun 2011 03:52:43 -0000

yar mere pas speed ht slow a rhe ha

Re: PTCL broadband internet DSL service

Honyraza — Tue, 22 Mar 2011 01:11:06 -0000

iqbal sahib i m not agree with ur good commints ,i have persnally observed it totally bakwass

Re: PTCL broadband internet DSL service

Meenay — Sun, 06 Mar 2011 09:29:56 -0000

salam!
m using PTCL broadband. it goes on blinking lites suddenly and if we complain against problem then after a month or more Customer service try to listen and they always repair the line when a legal notice is sent to them.
and another thing... that the batteries used for the INTERNET PROVIDING SERVER are of low quality. when they xpire net service goes out of order. and PTCL the authorities don't bother that many ppl are in trouble for their negligence

Re: PTCL broadband internet DSL service

Yasin Ali — Tue, 01 Mar 2011 10:16:48 -0000

i have problem plz help me my net does not work after every 5 minutes whats the problem??

Re: PTCL broadband internet DSL service

jehanzeb anwer chandio — Sat, 22 Jan 2011 16:39:42 -0000

hi my name is jehanzeb, i m using ptcl broadband 4mb package for about 2 months and before this o was using 1 MB, it is very big lie that ptcl cutomer service is not good, i say ptcl customer service is the best service within pakistan especially in karachi.they are very quick and even send you a message after resoloving your complain. about your disconnection so i must tell you that replace your ptcl land line wire and then enjoy ptcl broadband.

Re: PTCL broadband internet DSL service

Asad Fsd48 — Sun, 26 Dec 2010 13:49:14 -0000

hmara phon 1month se theek ni ho raha 412671737.plz theek krwa dain

Re: PTCL broadband internet DSL service

Hasnain Ali — Sun, 28 Nov 2010 14:15:36 -0000

yar agr jix k be dsl k kch be prb ha mja 03003195342 p text kra :p

Re: PTCL broadband internet DSL service

Akash_azeem — Tue, 23 Nov 2010 22:35:44 -0000

ya jo `sub log kah rahy hain wo theek ha dsl speed low

Re: PTCL broadband internet DSL service

Zohaib — Tue, 16 Nov 2010 12:08:56 -0000

I agree with you all about PTCL consumer services as I have also faced it. Since PTCL have millions of DSL subscribers therefore they don't worry infact they think that their tension will be released after terminating your connection. I think that you have got my point.

Those of you who are facing DSL issues, they are advised to mention their SNR (Noise Margin + Line Attenuation) figures here.

The best way - if you want to use PTCL is to give some money to lineman (to switch your line to the new junction box in your street as well as nearest) and the exchange dsl officer (to change your existing pairs with the new one - healthy pairs.

Life is not fair - get used to it - Bill Gates

Re: PTCL broadband internet DSL service

waqas ahmad — Thu, 04 Nov 2010 06:12:07 -0000

good
wakas ahmad
universal net cafe kabirwala

Re: PTCL broadband internet DSL service

Syed Mahmood — Thu, 28 Oct 2010 17:04:54 -0000

I was using 1MB DSL connection of PTCL, it works fine but when it goes out of service, no way you can get it on Phone complain service 1218. You have to go personnely to your exchange daily at least one week then if you are lucky they will restor your service in one month and you have to pay the bill for down time also. Recently I disconnected my DSL due to their very bad support service and I wrote letters to their officers but no reply from them. see the letter below which I wrote them.

"I have been using DSL service for about 20 months during this period it stopped working 3 - 4 times, each time struggle a lot for restoring the service as on 1218 complaint for DSL is not routed properly to DSL section, it always goes to telephone complaint so for that as per your staff advise we need to go personally to launch complaint but for that one trip is not enough each time at least three times I visited then it got restored.

But lastly my connection stopped working in the beginning of this month, As usual there was no response of my dozens of complaints to 1218, On October, 10, 2010 I launched complaint on your web site(I got an automated reply but no action). Finally from 13-10-2010 I personally visited the North Karachi exchange four days continuously but no action has been taken.

More than that I could not quit my job to visit North Karachi exchange, I feed up and on 16-10-2010 I applied for termination of DSL service mentioning the reason of bad support service but no use. At last I got rid of this DSL service with very bad impression about PTCL service. I know there is no use of writing this as no one bothered about costumer's complaint and remarks. PTCL has monopoly in this wired service so they damn care.

But this is not a got attitude towards subscribers, slowly you will lose majority of subscriber. Now in market many Wimax Internet providers are available with better support and care, although they are bit expensive than PTCL but no headache, we got seamless service with out wasting our time in visiting exchange to solve our issues."

Re: PTCL broadband internet DSL service

Azssh — Sun, 24 Oct 2010 07:12:54 -0000

ptcl dsl service bohat bukwas ha month ma 3 din km krta ha aur pure month k bil hram ma lete hain gtya quality service ha ;;;shame on ptcl you look india; bangladesh they provide net service free and provide high quality service ptcl shame shame. u need only salary and monthly bill

Re: PTCL broadband internet DSL service

muhib ullah — Sat, 23 Oct 2010 16:03:34 -0000

sir, assalaam u alaikum, sir mai ne 1mb dsl lagaya howa hai, jis ka speed bahot hi slow hai, aur bar bar disconnect bhi hota, isle app sahibaan mehrabani kark mera masla hal kardey plze, aur mai ne student package kele apney university se form sign kark email k zarey beja hai lekin abhi tak student package nahi howa hai, mai ne jis number pe dsl lagaya how hai, woh number hai: (0915816904), city peshawer,

Re: PTCL broadband internet DSL service

muhib ullah — Sat, 23 Oct 2010 15:45:15 -0000

sir hum ne 1mb dsl lagaya howa hai, jis ka speed bahot slow hai, kai bar mai ne local dsl office walon ko complaint bhi kar chuka hon lekin abhi tak teek nahi howa, is le sir app sahiban mehrabani kar k hamara masla teek karey plze, jis number pe ham ne dsl lagaya howa hai woh number ye hai (0915816904),

Re: PTCL broadband internet DSL service

Maaz — Mon, 20 Sep 2010 01:56:07 -0000

ptcl ko 1218 pe phun kr k roz gaalian dia kero kyon k internet to sahi hone wala nahi hai , aise hi paise pure hojaenge :)

Re: PTCL broadband internet DSL service

sarfraz — Thu, 16 Sep 2010 16:00:18 -0000

bohat bakwas service ha.koey asar nai hota.mai na one mb speed li howi ha asa lagta ha one kb be nai a rai.jab dil karta ha band kar data hain.sab tahsil kot chutta davision dara gazi khan.

Re: PTCL broadband internet DSL service

Nadeem iqbal — Wed, 25 Aug 2010 04:48:35 -0000

yaar main bhee PTCL broadband user hoon iss ka bahtar hal yehi hai k band kara doo warna sir khapatay raho gay aur in k uper koi asar nahi paray ga iss liyee main apna ptcl broadband off karwa raha hoon

Re: PTCL broadband internet DSL service

Jawadmalik — Tue, 03 Aug 2010 09:39:15 -0000

call 1218

Re: PTCL broadband internet DSL service

Hafizajmal106 — Wed, 28 Jul 2010 09:19:43 -0000

salam sir maray net ki speed last 2 weeks say bohat slow aa rahi hay aur 30 40 min baad net disconnect ho jata hay ma nay ap ki helpline 1236 pr call ki thi apna yeh maslaa btanay k liya to unhon nay kaha k121 pr call krain laikin ye number kisi k istmaal ma nahi. PLEASE SOLVE THIS PROBLEM

Re: PTCL broadband internet DSL service

Mkhurramkhan — Sun, 11 Jul 2010 05:43:01 -0000

Go to high court or supreme court to complain about it. Also contact PTA. Pakistan Telecommunication Authority